Privacy Policy

Contact Information

This Privacy Policy applies to ArtFix Plumbing, serving Charlotte NC and surrounding areas. For questions about this policy, contact us at:

• Phone: 980-405-4186
• Email: info@artfixplumbing.com

Information We Collect

Personal Information

When you request our plumbing services, we may collect:

• Name and contact information (phone number, email address, mailing address)
• Property address where plumbing services are needed
• Description of plumbing issues or service requirements
• Payment information (processed securely through third-party processors)
• Communication preferences and service history

Automatically Collected Information

Our website may automatically collect:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on our website
• Referral source (how you found our website)
• Device information (mobile, desktop, operating system)

How We Use Your Information

We use your information to:

• Schedule and provide plumbing services at your property
• Communicate about appointments, service updates, and follow-up care
• Process payments and maintain billing records
• Improve our services and customer experience
• Send service reminders (annual maintenance, warranty follow-ups)
• Respond to customer service inquiries and support requests
• Comply with legal and regulatory requirements

Information Sharing and Disclosure

We Do Not Sell Personal Information

ArtFix Plumbing does not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in these specific circumstances:

• Service Providers: Trusted partners who help us operate our business (payment processors, scheduling software, equipment suppliers)
• Legal Requirements: When required by law, court order, or government regulation
• Emergency Situations: To protect health, safety, or property in urgent situations
• Business Transfers: In the unlikely event of a business sale or merger

Data Security

We protect your information through:

• Secure data transmission (SSL encryption for online forms)
• Limited access to personal information (employees only when necessary)
• Regular security reviews and updates
• Secure storage of physical and digital records
• Prompt notification of any security incidents

Data Retention

We retain your information for as long as necessary to provide services and maintain business records. Customer service records are typically kept for 7 years for warranty purposes and tax compliance. Marketing communications can be stopped at any time by contacting us.

Your Rights and Choices

You have the right to:

• Access: Request copies of your personal information we have on file
• Correct: Request corrections to inaccurate or incomplete information
• Delete: Request deletion of your personal information (subject to business and legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Restrict: Limit how we use your information

To exercise these rights, contact us at 980-405-4186 or info@artfixplumbing.com.

Cookies and Website Analytics

Our website may use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Performance Cookies: To improve website speed and user experience

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites (suppliers, partners, review platforms). This privacy policy does not apply to external websites. We recommend reviewing their privacy policies separately.

Children's Privacy

Our services are intended for adults (18+) who own or manage properties requiring plumbing services. We do not knowingly collect information from children under 18.

State-Specific Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to delete personal information
• Right to non-discrimination for exercising CCPA rights

North Carolina and South Carolina Residents

We comply with all applicable state privacy laws in North Carolina and South Carolina. Contact us for specific state privacy questions.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct customer communication. The "Last Updated" date at the top indicates when changes were made.

Contact Us

For questions about this privacy policy or our privacy practices: