Frequently Asked Questions
Get answers to common plumbing questions from Charlotte's trusted licensed plumbers. Can't find your answer? Call us at 980-405-4186
Pricing & Costs
How much does a plumber charge in Charlotte, NC?
Plumbing costs in Charlotte vary by service. ArtFix Plumbing provides upfront, transparent pricing before any work begins. We offer free estimates for most jobs, and our service call fee is waived when you proceed with repairs. Common services range from $99 for drain cleaning to several thousand for major repairs like sewer line replacement. Call 980-405-4186 for a personalized quote.
Do you charge extra for weekend or holiday service?
Our standard rates apply during regular business hours (Mon-Fri 7 AM - 8 PM, Sat 8 AM - 6 PM). Emergency calls outside these hours may have an after-hours fee, but we always provide the total cost upfront before beginning work. No surprise charges.
Do you offer free estimates?
Yes, ArtFix Plumbing offers free estimates for most plumbing jobs in Charlotte and surrounding areas. We provide transparent, upfront pricing so you know exactly what to expect. Our service call fee is waived when you proceed with recommended repairs.
What payment methods do you accept?
We accept cash, all major credit cards, personal checks, Zelle, and Venmo. Payment is due upon completion of work. For larger projects, we can discuss payment arrangements before starting.
Emergency Services
Do you offer 24/7 emergency plumbing in Charlotte?
Yes, ArtFix Plumbing provides 24/7 emergency plumbing services throughout the Charlotte Metro area. Our licensed emergency plumbers respond to burst pipes, major water leaks, sewage backups, and water heater failures every night, weekend, and holiday. Call 980-405-4186 for immediate help.
How fast can you respond to a plumbing emergency?
ArtFix Plumbing typically responds to plumbing emergencies within 30-45 minutes throughout Charlotte, Fort Mill, Rock Hill, and surrounding areas. Our 24/7 emergency service means licensed plumbers are always on call for urgent issues.
What counts as a plumbing emergency?
Plumbing emergencies include burst or frozen pipes, major water leaks, sewage backups, complete loss of water, gas line leaks, water heater failures (especially gas units), and flooding. If water is actively damaging your property or there is a safety hazard, call us immediately at 980-405-4186.
What should I do while waiting for an emergency plumber?
First, shut off the main water valve to stop water flow. If there is a gas leak, evacuate and call 911. For overflowing toilets, turn the valve behind the toilet clockwise. Place buckets under active drips and move valuables away from water. Then call ArtFix Plumbing at 980-405-4186 for immediate response.
Services & Capabilities
What plumbing services do you offer in Charlotte?
ArtFix Plumbing offers comprehensive residential and commercial plumbing services including professional leak detection with thermal cameras, water heater installation and repair (tank and tankless), drain cleaning and hydro jetting, sewer line repair and replacement, pipe repair and whole-house repiping, bathroom and kitchen plumbing, toilet and faucet installation, and 24/7 emergency plumbing.
Do you install tankless water heaters?
Yes, we install and repair both tank and tankless water heaters from brands like Rheem, AO Smith, and Rinnai. Tankless water heaters provide endless hot water, take up less space, and can reduce energy bills by 20-30%. We help you choose the right size and type for your Charlotte home.
Can you detect hidden water leaks?
Yes, ArtFix Plumbing uses professional leak detection equipment including thermal imaging cameras, acoustic listening devices, and pressure testing to locate hidden leaks in walls, under slabs, and in underground pipes — all without destructive exploration. Early detection prevents mold, structural damage, and high water bills.
Do you offer sewer line camera inspections?
Yes, we use high-definition sewer cameras to inspect drain and sewer lines from the inside. Camera inspections reveal tree root intrusion, pipe cracks, bellied sections, and blockages without digging. This helps us recommend the most effective and cost-efficient repair method.
Service Areas & Licensing
What areas do you serve around Charlotte?
ArtFix Plumbing serves the entire Charlotte Metro area including Charlotte, Fort Mill, Rock Hill, Ballantyne, Myers Park, SouthPark, Matthews, Mint Hill, Indian Trail, Indian Land, Waxhaw, Huntersville, Cornelius, Davidson, Lake Norman, Pineville, Steele Creek, Belmont, Mount Holly, and Gastonia. We are licensed in both NC and SC.
Are you licensed and insured?
Yes, ArtFix Plumbing is fully licensed and insured to operate in both North Carolina and South Carolina. We carry comprehensive general liability insurance and workers compensation coverage to protect our customers and their property. Our licensed plumbers follow all local building codes.
Do you serve Fort Mill and Rock Hill in South Carolina?
Yes, ArtFix Plumbing is licensed in South Carolina and actively serves Fort Mill, Rock Hill, Indian Land, Tega Cay, Lake Wylie, Clover, Lancaster, and York. Our response times to Fort Mill and Rock Hill are typically 20-30 minutes from our Indian Trail headquarters.
Scheduling & Process
How do I schedule a plumbing appointment?
You can schedule service by calling 980-405-4186 or using our online booking form. We offer same-day service for most non-emergency repairs. Simply describe your plumbing issue, and we will provide a time window that works for your schedule.
Do you offer same-day plumbing service?
Yes, ArtFix Plumbing offers same-day service for most plumbing repairs in the Charlotte area. Call us before noon for the best availability. Emergency services are available 24/7 with typical response times of 30-45 minutes.
Do you clean up after the job is done?
Absolutely. Our plumbers clean up the work area after every job, removing debris and leaving your home as clean as we found it. We respect your property and wear shoe covers when entering your home.
Still Have Questions?
Our licensed plumbers are happy to answer any plumbing questions. Call for a free consultation.